Privacy Policy

Remise is a trading name of ActiveDots Ltd ("Remise", "we", "us"), a company registered in England and Wales (company number 17234408), registered office 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE. We are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights in relation to it. You can contact us at hello@remise.co.uk.

What data we collect

• Contact information you provide when requesting access or completing forms on our website (name, email address, facility name)
• Usage data relating to how you interact with our platform, including pages visited and features used
• Vehicle and facility data entered into the Remise platform by operators and their team members
• Communications data if you contact us by email or through our website

How we use your data

• To provide and improve the Remise platform and services
• To respond to enquiries and provide customer support
• To send product updates and relevant communications (you can opt out at any time)
• To comply with our legal obligations

Data storage and security

Your data is stored securely using Supabase (PostgreSQL), hosted on infrastructure located in the United Kingdom. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.

Your rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, and the right to object to processing and to data portability. To exercise any of these rights, contact us at hello@remise.co.uk. We aim to respond within one month. If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ico.org.uk).

Who we share data with

We use a small number of service providers to run Remise: Supabase (database, authentication, file storage), Railway (application hosting), Netlify (website hosting), and Brevo (email delivery). A full list is available on our Subprocessors page. We do not sell your data to third parties.

Cookies

Our website uses only essential cookies required for basic functionality. We do not use third-party advertising or tracking cookies.

Changes to this policy

We may update this policy from time to time. The date at the top of this page will always reflect the most recent version.